Terms & Conditions.

Using this website

Tanya Lange Salon provides this website to share information about our Santa Monica salon, services, appointments, and professional education work. These Terms & Conditions explain how the website and related inquiries are handled.

Please use the website lawfully and provide accurate information when making a booking or submitting a form. You may not interfere with the website, attempt unauthorized access to its systems, or use its content in a misleading or unlawful way.

Appointments and online booking

Appointments may be requested or scheduled through our online booking provider, DaySmart. Appointment availability, service selection, and booking confirmations are managed through the booking experience. An inquiry or unconfirmed request does not, by itself, reserve a time.

Please review the appointment details presented before confirming a booking, including any service-specific conditions. If you need to change a reservation or have questions about the booking process, please use our Contact page.

Services, prices, and timing

Service descriptions and prices shown on our Services page are provided to help you plan your visit. Prices are stated in U.S. dollars unless otherwise indicated. When a service is described as having a starting price, the final amount may depend on factors such as hair length, density, condition, product use, and the work required.

Appointment durations are estimates, not guarantees. If a recommended service or additional work would change the expected price, we aim to discuss that with you before proceeding. Please ask for clarification before your service if you have questions about the cost.

Cancellations, rescheduling, and late arrivals

We understand that plans can change. If you need to cancel or reschedule, please do so as early as possible through the booking option available to you or by contacting the salon.

Any specific cancellation window, deposit requirement, late-cancellation charge, or no-show fee must be disclosed during booking or otherwise communicated to you before it applies. This page does not establish a new fee or a specific cancellation deadline.

Late arrivals may affect the services we can reasonably complete during the scheduled time. Depending on availability, we may need to adjust or reschedule the appointment.

Hair services and client considerations

Good hair starts with a conversation. Please let us know about relevant hair history, recent color or chemical treatments, product sensitivities or allergies, and any concerns that could affect the service you are requesting.

Color, smoothing, lightening, and other chemical services can produce different results depending on the hair's condition and history. We will discuss reasonable expectations and may recommend a consultation, strand test, a modified service, or postponement when appropriate for the health of your hair or for safety.

Photographs used as inspiration help communicate your goals, but they do not guarantee an identical outcome. Nothing in these terms limits any rights you have under applicable consumer protection or safety laws.

Payment and service concerns

Payment is due for services provided according to the price and payment arrangements communicated at the salon or during booking. Payment processing may be handled by a third-party service.

If you have a concern about a service or charge, please contact Tanya Lange Salon promptly so we can review the situation. Any refund, adjustment, or correction will be considered based on the circumstances, any terms disclosed at the time of purchase, and applicable law. We have not set out a blanket no-refund rule on this page.

Appointments for children and minors

We offer certain services for younger guests. Appointments for children should be arranged by a parent or legal guardian. A guardian's approval or presence may be requested where appropriate for the guest's age, the selected service, or applicable requirements.

Education, events, and appearances

Tanya also receives inquiries about professional hair education, salon training, demonstrations, industry events, and appearances. Sending an education inquiry is an invitation to discuss a potential engagement, not a confirmed reservation or employment agreement.

Any professional booking is subject to mutual agreement on the scope, date, location, compensation, expenses, travel arrangements, and other relevant details. Please use our Contact page for questions or follow-up regarding an education inquiry.

Website content and photographs

The website's branding, writing, design, images, and other content are protected by applicable intellectual property laws. You may view website content for personal, noncommercial purposes. Reproducing or using it for other purposes may require permission from the relevant rights holder.

Photographs of salon guests or professional projects may appear on the website. Questions about your likeness or a photo featuring you can be submitted through our Contact page. Our handling of personal information is explained in our Privacy Policy.

Third-party booking and website tools

Some features, including appointment scheduling and inquiry forms, are provided by outside services. These may include DaySmart for booking and CosmoPro for website forms and communications. When you use these tools, their own terms and privacy notices may also apply.

We are not responsible for the content of independent third-party sites, and links do not necessarily mean we endorse every statement on those sites. Your rights in relation to third-party services may be governed by their own applicable terms and the law.

Website accuracy and availability

We work to keep this website useful and accurate, but service details, availability, and other information can change. We cannot promise uninterrupted access to the site or that every item will be free of errors at all times.

To the extent permitted by law, Tanya Lange Salon is not responsible for losses arising solely from temporary website interruptions or inaccuracies that are corrected when identified. This statement does not exclude liability that cannot lawfully be limited, including applicable rights relating to salon services.

Privacy and communications

If you send a booking or contact inquiry, we may use the details you provide to respond or manage the requested service. The collection and use of personal information are described in our Privacy Policy.

Using this website or reading these terms does not, by itself, constitute consent to receive promotional text messages. Any marketing communications are subject to the consent choices and notices presented where information is collected.

Updates to these terms

We may revise these Terms & Conditions as the website, salon services, or applicable requirements change. When updated, the date shown at the top of this page will be revised. Changes do not automatically replace any separate conditions already agreed for a confirmed booking or professional engagement.

Questions or concerns

For questions about these terms, appointment details, pricing, or a salon experience, please reach us through the official Tanya Lange Salon Contact page.

tanyalangesalon.com/contact